Receiving Your Awards

Receive your awards

When Your Shipment Arrives

Unless you have arranged for expedited shipping or special delivery, your awards will arrive via UPS Ground.  We'll email you the UPS tracking number when we ship so that you will know when to expect your shipment.

The number of cartons in your shipment will be clearly indicated on each box (1/4, 2/4, etc). Please count the cartons and make certain that you have all cartons before you sign for your delivery.  If you are missing a carton, please contact us immediately.

We take extreme care when packaging and shipping our products to prevent damage in shipment and rarely see damaged shipments. Nonetheless, we urge you to check your shipment as soon as it arrives. Please open your cartons as soon as you receive them to make certain that everything has arrived safely and is in order. 

Have questions or need assistance?  Please contact us or call 434-244-3447. 

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Returns & Exchanges

We want you to be satisfied with your purchase and, if you are not, we will do everything we can to make things right.  Our returns policy outlines the nuts and bolts.