What's Included, What's Extra - Our Pricing Made Simple

We offer free personalization and no setup fees on our catalog awards. For custom designs, we’ll always provide a clear quote before we begin.

At Rivanna, we believe recognition should be as thoughtful as the achievement it celebrates. That’s why we keep our pricing simple and transparent—no setup fees and no charge for personalization on our catalog awards.

Whether you're honoring your team, celebrating your partners, or recognizing extraordinary achievement, we’re here to make the process easy—from design through delivery. Below, you’ll find details about what’s always included, what may incur additional fees, and how we support custom and large-scale programs.

Set-Up Fees — None (for Catalog Awards)
We do not charge setup fees for standard catalog awards. If your project requires special setup—typically for custom work—we’ll always let you know in advance and provide a clear estimate before moving forward.

Personalization — Always Free on Catalog Awards
There’s no charge for adding individual names, organizations, or multiple graphics to catalog awards. If you're ordering a custom piece, we’ll provide a full quote based on design needs.

Graphic Design Services
If your logo or artwork doesn’t meet our print or production specs, we may need to rework it to ensure the best result. As always, we’ll notify you first.

For artwork guidelines, please visit Award Artwork: What You Need to Know.

Rush Service
Need awards quickly? For lead times under 3 weeks, a rush fee of $75 or 5% of the order total (whichever is greater) applies. Learn more about rush orders.

Drop Shipping & Fulfillment
We’re happy to ship directly to award recipients. In addition to standard shipping:

• Domestic drop ship: $6 per location

• International drop ship: $16 per location

We can also include a personalized message or your own letterhead upon request. For ongoing programs, we’ll help tailor a fulfillment solution.

International Shipping
Shipping rates do not include duties, taxes, or brokerage fees unless specified. Surcharges may apply based on destination and carrier.

Award Duplicates
Need more awards for your team or partner group? We can create duplicates upon request. These may be ordered by your recipients or through your program lead.

Note: We do not alter original award designs without written permission from the original purchaser.

Custom Award Designs
Looking for something unique? We love collaborating on custom awards. Custom pieces are priced separately; design fees begin at $500. Learn more about custom design.

Private Online Stores
Managing multiple award purchasers? We can create a secure online storefront to streamline orders and fulfillment. Contact us for details.

Let’s Talk About Your Awards Project
Whether you're selecting from our catalog or envisioning something custom, we’re here to help. Every award we make is crafted in the USA using sustainable materials—because we believe your recognition pieces should reflect your values as well as your vision.

Book a Call to discuss your project. We’d love to work with you.