Privacy policy

This Privacy Policy describes how rivannadesigns.com (the “Site,” “we,” or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Data Controller: Rivanna Natural Designs, Inc. is the data controller responsible for your personal information. If you are located in the EEA or UK, we process your data in accordance with the General Data Protection Regulation (“GDPR”).

Collecting Personal Information

We collect information to provide and improve our services. This includes:

Device Information

  • Examples: Web browser version, IP address, time zone, cookies, pages or products viewed, search terms, site interactions
  • Purpose: To load the Site accurately and perform analytics
  • Source: Automatically collected via cookies, tags, pixels, and log files
  • Disclosure: Shared with Shopify

Order Information

  • Examples: Name, billing and shipping address, payment information (e.g., credit card numbers), email, phone number
  • Purpose: To fulfill orders, process payments, ship products, send order confirmations, and screen for fraud
  • Source: Collected directly from you
  • Disclosure: Shared with Shopify

Customer Support Information

  • Examples: Name, email address, order number
  • Purpose: To provide customer service
  • Source: Collected directly from you
  • Disclosure: Shared with Trustpilot for independent customer reviews

Minors

Our Site is not intended for individuals under 18. If you believe your child has provided us with personal information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you:

  • Shopify – our ecommerce platform (Shopify Privacy Policy)
  • EAS – to handle VAT compliance and IOSS reporting for EU orders
  • Shipping carriers – such as UPS
  • Trustpilot – to collect independent customer reviews

We may also share information to comply with legal obligations, such as subpoenas or lawful data access requests.

Behavioral Advertising

We use your Personal Information to provide targeted advertising via:

More info and global opt-outs: Digital Advertising Alliance.

Using Personal Information

We use your information to provide our services, including offering products, processing payments, shipping, fulfilling orders, and keeping you updated.

Lawful Basis (GDPR)

If you are a resident of the EEA, we process your personal information under the following lawful bases:

  • Your consent
  • Performance of the contract between you and us
  • Compliance with legal obligations
  • To protect your vital interests
  • Our legitimate interests, provided they do not override your rights

Retention

We retain your Personal Information for as long as necessary to fulfill our purposes, unless you request deletion. See the “Your Rights” section below.

Automated Decision-Making

We do not use fully automated decision-making that has a legal or significant effect on customers. Shopify may use limited automated tools to prevent fraud, such as temporarily blocking IP addresses or credit cards linked to suspicious activity.

Your Rights

GDPR (EEA Residents)

If you reside in the EEA, you have the right to:

  • Access, correct, or delete your personal information
  • Request data portability
  • Object to processing or withdraw consent
  • Lodge a complaint with your local data protection authority

To exercise your rights, contact us.

CCPA (California Residents)

California residents have the right to know, access, correct, or delete the personal information we hold about them. To exercise these rights or designate an authorized agent, please contact us.

Cookies

We use cookies to optimize your experience and track usage. You can manage cookie settings through your browser or by using a cookie consent banner on our site.

We use the following types of cookies:

Necessary Cookies

Used for navigation, checkout, and secure login (e.g., _secure_session_id, cart, storefront_digest)

Analytics and Reporting Cookies

Used to understand user behavior and marketing effectiveness (e.g., _shopify_y, _landing_page, _tracking_consent)

You can learn more about managing cookies at www.allaboutcookies.org.

For more information about the cookies we use and to view our full cookie list, please visit our Cookie Policy.

Do Not Track

We do not alter our data practices in response to “Do Not Track” browser signals due to a lack of industry consensus.

Changes

We may update this policy from time to time to reflect changes to our practices or for legal reasons. We encourage you to review it periodically.

Contact

If you have questions or would like to make a privacy-related request, please contact us or write to:

Rivanna Natural Designs, Inc.
3009 Lincoln Avenue
Henrico, VA 23228
United States

Last updated: June 9, 2025