Frequently Asked Questions

At Rivanna, we believe ordering awards should be easy—and enjoyable. Whether you're planning a large recognition program or ordering a single plaque, we're here to help at every step. Below, you'll find answers to some of the most common questions we hear from award coordinators and business buyers. If you don’t see what you’re looking for, just reach out. We’re real people, and we’re happy to help.

Why Choose Rivanna? | Ordering & Lead Time | Artwork & Proofs | Shipping & Packaging | Sustainability & Materials | Reorders & Duplicates | Payment & Billing | Damage & Returns | Still Have Questions?

Why Choose Rivanna?

What makes Rivanna different from other award vendors?
Most award retailers in North America purchase their products from distributors who source from offshore manufacturers. At Rivanna, we design and build our own products right here in America—using materials we’ve carefully selected for their integrity and environmental responsibility.

Who is Rivanna?
We’re a women-owned, Virginia-based business and a Certified B Corporation. Our team has been making awards since 2001. Together, we bring nearly 120 years of combined experience to our craft.

Ordering & Lead Time

How do I place an order?

Ordering online is fast and easy. Simply browse our collections, add awards to your cart, and check out with a credit card. We also accept purchase orders for orders over $200, and we’re always happy to help you place an order by phone or email.

Do you offer volume discounts?

Yes, we offer volume pricing on larger orders. Our volume pricing is on our website.  For volume discounts on orders of 25+ awards, please contact us for a quote.

How long does it take to receive my order?

Our standard lead time is 3 weeks—or 2 weeks after you approve your artwork proofs. For large orders (25+ awards), additional time may be required.

Can I place a rush order?

Yes. Rush service is available for most products. Please contact us before placing your order so we can confirm availability.

Can I change my order after it’s placed?

Changes can usually be made within 48 hours of placing your order. After that, we’ll do our best to accommodate, but changes requested after artwork approval may incur additional fees.

Artwork, Proofs & Customization

Do I need to create my own artwork?

No. Just send us your logo and award text—we’ll take care of the design and layout. You’ll receive digital proofs to approve before production begins.

Will I get to approve artwork before my awards go into production?

Absolutely. We never begin production without your final artwork approval.

What’s the best way to provide award details (names, dates, etc.)?

A spreadsheet or Word table works best. Please double-check spellings—what you provide is what we use.

What should I put on my awards?

In our experience, less is more. A typical award includes the recipient’s name, award title or category, date, and optionally a logo or short quotation. Need inspiration? Check out our award quotes page.

Shipping, Delivery & Packaging

How will my awards be shipped?

We ship via UPS Ground (carbon neutral). For large orders, we use UPS Freight (carbon neutral). Expedited and international shipping are also available.

Can you ship directly to individual award recipients?

Yes! We offer drop-shipping services and can send awards directly to your honorees.

Can I use my own courier account?

Yes, we can ship using your UPS or FedEx account if you prefer. Please note, however, that these shipped will not be carbon neutral unless you have a separate carbon neutral contract with your carrier.

Can I pick up my order?

Absolutely. You’re welcome to pick up your awards from our Henrico, Virginia facility by appointment.

How are your awards packaged?

We use recyclable, plastic-free packaging—corrugated boxes, newsprint, and cellulose wadding. No Styrofoam, no peanuts.

Sustainability & Materials

Are your awards really eco-friendly?

Yes. Many of our products feature FSC®-certified woods, bamboo, recycled or other planet-friendly materials. The FSC logo on the back of our wood awards assures that the wood comes from responsibly managed forests.

Where are your awards made?

We design and manufacture our awards in America—primarily at our facility in Henrico, Virginia.

Would it be more sustainable to work with a local vendor?

It depends. Many U.S. award vendors source products from offshore factories. What matters most is supply chain transparency and material sourcing. If your vendor can’t tell you how or where their awards are made, it may be hard to assess the true environmental or social impacts.

Reorders, Duplicates & Records

Can I reorder an award from a previous order?

Yes. We keep detailed records (including artwork) for all orders dating back to 2002.

Can I order duplicates of an award?

Yes. We can produce duplicates with approval from the original award purchaser. Any changes to the original text must also be approved by the original issuer.

Payment & Billing

What payment methods do you accept?

We accept VISA, MasterCard, American Express, PayPal, and purchase orders.

Damage, Refunds & Returns

What if my awards arrive damaged?

Please contact us right away if anything arrives damaged. We’ll arrange for replacement at no cost to you.

Can I return my awards?

Because our awards are made to order, we are unable to accept returns on custom or personalized products. Please review your proofs carefully before approval.

Still Have Questions?

We’re real people—and we’re here to help. Chat with us (see the chat icon at the bottom right), call us at 434-244-3447, or fill out our contact form. We’ll respond as quickly as we can.